Return & Refund Policy

At Zawrat Store, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or non-conforming product, please contact us as soon as possible.

1. Defective or Damaged Products

If your product arrives defective, damaged, or different from what you ordered, please contact us with your order number and clear photos or a video of the issue.

After verification, we may arrange an exchange, repair, or refund in accordance with applicable Kuwait consumer protection laws.

For approved defective-product returns, Zawrat Store will cover the applicable return/pickup cost.

2. Returns & Exchanges

Eligible online purchases may be returned or exchanged in accordance with applicable Kuwait consumer protection laws and the conditions applicable to the product.

The product should be returned in its original condition, with its original packaging, accessories, and any included items, where applicable.

Certain products may be subject to specific return restrictions due to their nature, hygiene requirements, or applicable law.

3. Refunds

Once an approved return is received and verified, the refund will be processed using the original payment method or another method agreed with the customer, as applicable.

For Cash on Delivery orders, the refund method will be arranged with the customer.

4. Free Delivery

We currently offer free delivery within Kuwait on eligible orders.

If a return is approved because the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection rights, the customer will not be charged a return/pickup fee.

5. How to Request a Return

To request a return or exchange, please contact us through WhatsApp or our customer support channel and provide:

– Order number
– Customer name
– Reason for the return
– Photos or video of the product, when applicable

Our support team will review the request and provide the next steps.

6. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights granted to consumers under applicable laws and regulations in Kuwait.

If you have any questions about a return, please contact our customer support team.